Yes, you can! Please send a message to the tour guide on each travel page and present your plan.
It depends on the tour group, but in most cases, it is possible. Please consult with the respective tour guides.
You can contact the tour guides by clicking on the "Contact" button on each travel page. When the guides respond to your messages, you will receive email notifications from Gtrip. To read the messages, please log in to Gtrip and click on "Messages" in the top right corner. You can read the messages in the guidebook.
Please select the destination you wish to visit. Then you can filter the tours by clicking on "Language" in the middle of the page.
Yes. Licensed tour guides have passed government examinations and/or training, and local tour guides must pass our internal screening, which includes an interview on knowledge and language skills.
Gtrip offers the option to display prices in multiple currencies. However, payment is always processed in US dollars, so the prices will always be shown in USD during the payment process. Your bank may charge you a currency conversion fee from your local currency to USD. No additional fees are charged by Gtrip.
Usually, the tour guide will accept (or decline) your booking within 24 hours. You will receive a notification email from Gtrip. If you don't receive one, please inquire with the tour guide through the messaging feature.
Please log in to Gtrip and click on "Bookings" in the top right corner. You will find your booking information there.
Yes, you can modify your booking after making the payment. If there are any changes in the tour price, please contact the Gtrip customer support team through the contact form.
Please log in to Gtrip and click on "Bookings" in the top right corner. You will find your booking information there.
After booking a tour, the tour guide will accept (or decline) your booking within 48 hours. You will then receive a notification email from Gtrip. Please log in to Gtrip and click on "Bookings" in the top right corner. You will find your booking information there and can view the outcome.
No, it is not possible. We do not offer split payments. The total price of the guide fee/activity must be paid online at the time of booking.
If you attempt to make a payment for your booking but it fails, the most common reason is that your credit card company (VISA, Mastercard, etc.) is blocking the payment. To accept the payment, you will need to contact your credit card company and inform them to "authorize payment to Gtrip." Once your credit card company approves it, you can try booking and making the payment again using the same credit card, and the payment should go through without any issues.
No, you cannot. You need to register in order to make a booking for the tour.
We recommend you to get in touch with your host and discuss alternatives such as rescheduling the tour to another day or time, or cancelling the tour.
In case the host agrees with the cancellation, they can provide you with a full refund. However, if the host doesn't agree with the cancellation, and thinks the tour can go ahead, the cancellation policy will apply and no refund can be provided.
Registering with Gtrip is easy! You can create an account here. There are few registration options: Facebook, Google, or email. Once you create an account, fill in your personal information to proceed with the booking itself.
From your profile, you'll be able to view your booking status, access messaging where you can communicate directly with the tour guide, edit your profile details, and change settings such as language, currency, and password using the dropdown menu.
Visit your bookings History by “Dashboard”. In your booking page, you'll see a list of your bookings. Please check the STATUS of each booking. There are 4 possible statuses:
[ pending ]
This means that your booking has been paid and your guide is reviewing it. Please wait for your tour confirmation within 24hs.
.
[ Completed ]
Your booking is 100% confirmed! Please enjoy.
[ Cancelling ]
The cancellation of your requested order is currently being arranged.
[ Canceled ]
Your booking has been canceled. The refund will be credited back to your credit card after 14 business days.
If your host personalizes the offer for you, they may ask for additional payment. Some of the most common reasons why our hosting may require additional fees are as follows:
Customized quote for you
Extra tasting (food tour)
additional sites
The tour lasts longer than a standard tour
Pickup/Delivery when not included in price
Add additional guests
In most cases, your host will send you a personalized quote, which can be accepted or declined, so that you can pay the amount securely online. Any price increases should be agreed with your host in advance.
If you have any other situation, please contact us
If your booking request is declined or not confirmed within 48 hours, or when you withdraw your request before confirmation, you will receive a full refund. The refund process may take up to 10 business days, depending on processing time between banks and regions.
If you are satisfied during the trip, you are welcome to tip the tour guide on your own initiative. This is definitely your choice. The company will never force guests to tip the tour guide. The tour guide takes the initiative to ask you to pay tips. Please contact our company immediately.
English
繁體中文